Refund policy
Refund Policy
At Elmyra Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Certain items may be non-returnable due to hygiene, safety, or usage reasons. Any such exceptions will be clearly stated on the product page.
Return Process
To initiate a return, please contact our support team at:
Include your order number and a brief description of the reason for the return. Our team will provide further instructions once your request is reviewed.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to the original payment method
- Processing times may vary depending on your payment provider
Original shipping costs are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at the email address above.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Shipping costs are non-refundable.
Late or Missing Refunds
If you have not received a refund after approval, please:
- Check your bank or credit card account
- Contact your payment provider
- Contact us if the issue persists
International Orders
For international orders, customers are responsible for any customs duties, taxes, or import fees. These charges are non-refundable.
Contact Us
For questions regarding returns or refunds, please contact: